Returns & Refunds

30-Day Money-Back Guarantee

30-Day Money-Back Guarantee Details

Eligibility

• Valid for 30 days from the date of delivery
• Applies to all ProstaPro products
• Available for first-time customers and repeat buyers
• Even empty bottles can be returned

What's Covered

• ✅ Full product price refund
• ✅ All package sizes (1, 3, or 6 bottles)
• ✅ Opened and used products
• ❌ Original shipping costs (non-refundable)
• ❌ Return shipping costs (customer responsibility)

How to Return Your Order

Step 1: Contact Customer Service

Before returning your product, please contact our customer service team:

• Email: returns@prostapro.net
• Phone: (800) 780-3534
• Provide your order number and reason for return
• Receive your Return Merchandise Authorization (RMA) number

Step 2: Package Your Return

• Include all bottles (even if empty)
• Include a copy of your original receipt or order confirmation
• Write your RMA number clearly on the outside of the package
• Use a trackable shipping method (recommended)

Step 3: Ship Your Return

Send your return package to:

Step 4: Refund Processing

• Refunds are processed within 7-10 business days of receipt
• You'll receive an email confirmation when processed
• Funds appear in your account within 3-5 business days after processing
• Refunds are issued to the original payment method

Subscription Cancellations

For subscription orders:

• Cancel anytime before your next shipment
• No cancellation fees or penalties
• Contact us at least 48 hours before next billing date
• Partial month refunds are not available

Damaged or Incorrect Items

If you receive damaged or incorrect items:

• Contact us within 48 hours of delivery
• Send photos of damaged items if requested
• We'll send a replacement at no cost
• No need to return damaged products

Exceptions to Our Return Policy

• Returns requested after 30 days
• Products purchased from unauthorized retailers
• Returns without RMA numbers
• Multiple return abuse (determined at our discretion)

Frequently Asked Questions

Q: Do I need to return empty bottles?

A: Yes, please return all bottles, even if empty. This helps us process your refund quickly.

Q: How long does the refund process take?

A: Once we receive your return, we process refunds within 7-10 business days. Your bank may take an additional 3-5 days to show the credit.

Q: Can I exchange for a different product?

A: We don't offer direct exchanges. Please return your product for a refund and place a new order.

Q: What if I threw away my receipt?

A: No problem! We can look up your order with your email address or phone number.

Customer Satisfaction Promise

Your satisfaction is our top priority. If you have any concerns about your order or our return process, please don't hesitate to contact us. We're here to ensure you have a positive experience with ProstaPro.

Contact Our Returns Department

• Email: returns@prostapro.net
• Phone: (800) 780-3534
• Hours: Monday-Friday 9 AM - 5 PM EST
• Average response time: Within 24 hours