Shipping Information

United States Shipping Only

Shipping Locations

We currently ship to all 50 states within the United States, including:

  • Continental United States
  • Alaska
  • Hawaii
  • U.S. Territories (Puerto Rico, U.S. Virgin Islands)
  • Military APO/FPO addresses

Note: We do not currently offer international shipping.

Shipping Methods & Timeframes

Standard Shipping (FREE)

  • Delivery Time: 5-7 business days
  • Cost: FREE on all orders
  • Carrier: USPS or UPS Ground

Express Shipping

  • Delivery Time: 2-3 business days
  • Cost: $14.95
  • Carrier: UPS 2-Day or FedEx Express

Priority Overnight

  • Delivery Time: 1 business day
  • Cost: $29.95
  • Carrier: UPS Next Day Air or FedEx Priority Overnight

Order Processing

  • Orders placed before 2 PM EST on business days ship same day
  • Orders placed after 2 PM EST ship next business day
  • Orders placed on weekends or holidays ship the next business day
  • You'll receive a confirmation email with tracking information once your order ships

Delivery Information

What to Expect

  • Discreet packaging - no product names visible on outside
  • Signature may be required for high-value orders
  • Tracking information provided via email
  • SMS updates available upon request

Delivery Issues

If you experience any delivery issues:

  • Check your tracking information first
  • Verify your shipping address is correct
  • Contact the carrier directly for delivery updates
  • Reach out to our customer service for assistance

Special Shipping Considerations

Alaska & Hawaii

Standard shipping to Alaska and Hawaii may take an additional 2-3 business days. Express shipping options are limited to major cities.

P.O. Boxes

We can ship to P.O. Boxes via USPS only. Express and overnight shipping options are not available for P.O. Box addresses.

Military Addresses

We proudly ship to military personnel. APO/FPO addresses are shipped via USPS and typically take 7-14 business days.

Lost or Damaged Packages

If your package is lost or damaged during shipping:

  • Contact us within 30 days of the expected delivery date
  • We'll file a claim with the carrier
  • Replacement orders will be sent at no additional cost
  • Allow 5-7 business days for claim processing

Subscription Orders

Subscription orders enjoy these shipping benefits:

  • Always FREE shipping, regardless of order size
  • Priority processing - ship within 24 hours
  • Automatic shipments based on your selected frequency
  • Email notification 3 days before each shipment

Holiday Shipping

During peak holiday seasons (November-December):

  • Please allow 2-3 additional days for delivery
  • Order early to ensure delivery before holidays
  • Express shipping recommended for time-sensitive orders

Contact Our Shipping Department

For shipping-related questions:

  • Email: shipping@prostapro.net
  • Phone: (800) 780-3534
  • Hours: Monday-Friday 9 AM - 5 PM EST